This policy explains how ColdSpring Voice handles personal data.
Information we collect
- Account details (name, email)
- Purchase history and course progress
- Technical data (browser, device, approximate geolocation)
We collect information directly from you when you create an account, purchase a course, or contact support, and automatically via cookies and analytics to keep services secure and reliable.
How we use information
- To deliver and improve courses
- To provide customer support
- To send transactional communications
We may also use de-identified or aggregated data for analytics and product decisions. We do not sell personal data.
Legal bases for processing
Depending on your location, we process data under one or more of the following bases:
- Performance of a contract (providing your purchased courses)
- Legitimate interests (improving products, preventing fraud)
- Consent (non-essential cookies and marketing, where applicable)
- Compliance with legal obligations (tax, accounting, and regulatory requirements)
Analytics
We may use privacy-friendly analytics to understand product performance and improve content. Analytics are anonymized where possible and respect your cookie preferences. If you disable analytics in cookie settings, we avoid storing non-essential identifiers in your browser.
- Page views, session duration, device type
- Aggregated conversions to measure course enrollments
- Error diagnostics to maintain service quality
Data retention
We retain personal data only as long as necessary to provide services and meet legal obligations. Retention depends on your purchases, applicable regulations, and the nature of data. When data is no longer needed, we securely delete or anonymize it.
Your choices
- Access, correct, or delete your data
- Opt-out of non-essential communications
You may submit a privacy request using the button above. We will verify your identity before fulfilling requests.
Security
We use technical and organizational safeguards appropriate to the sensitivity of data, including encryption in transit, access controls, and secure development practices. No method of transmission or storage is completely secure; we continuously improve our protections.
International data transfers
Where data moves across borders, we rely on appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to protect your personal data in accordance with applicable law.
Children
Our services are not directed to children under 16. If you believe a child provided us with personal data, contact us and we will take appropriate action.
Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. We encourage you to review it periodically. The “Last updated” date at the top reflects the most recent changes.
Contact
Email: [email protected]
Phone: +1 (332) 555-2746
For privacy requests, you can also use the “Privacy request” button above.